Poor communication behind many financial services complaints, says dispute resolution service
A dispute resolution service in New Zealand has seen a 21% increase in enquiries and complaints this year – many of them stemming from poor communication.
Companies recognised for plain English commitment
The winners of this year's Plain English Awards for Ireland include the company that manages the country's electricity transmission grid.
2015 Word of the Year is... not a word
A dictionary has revealed that its Word of the Year for 2015 isn't actually a word. It's an emoji.
